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Service Policy

Ingellen offers Brand New Products and Three Years Warranty.

As a professional and standard fiber optic telecommunication company, we promise that all of our products are brand-new as well as complied with international standards. All of the products are under warranty for three years from the data of purchase.

Ingellen is committed to protecting your privacy.

Ingellen does not collect personal information on our website unless you choose to provide personal information to us. The information collected from you will never be rent or sold to the third party outside Ingellen Technology Co., Limited. We just do according to your requirement.

Ingellen accepts Returns Policy.

We accept defective item’s return. Our goal is to make our customers completely satisfy with their purchase. All returns must be made within 14 days since the purchase date. You will be responsible for the freight of returned product, but we will be in charge of sending you the replacement.

Ingellen aims to get customers’ satisfaction by developing superior quality, high performance and energy-efficient products.

We accept defective item’s return. Our goal is to make our customers completely satisfy with their purchase. All returns must be made within 14 days since the purchase date. You will be responsible for the freight of returned product, but we will be in charge of sending you the replacement.

Ingellen does accomplish the goal of effective environmental pollution prevention during designing/ developing/ manufacturing process of our products.

Tagging along the market trend of power-saving, Ingellen has been devoting itself to the development of pollution-free green energy in the network. We also make efforts in the road on research and development new technologies fulfilling our responsibility and reducing environment pollution that spreads as far as European countries and the U.S. In order to present our determination in green policy, we require strictly our manufacture team and the factory is RoHS Compliant.

Ingellen provides efficient and timely after-sales service.

Good service is not only reflected in the pre-sales, but also the after sales. Ingellen do understand the truth, and is doing her best to supply efficient and timely after-sales service to our customers. We will solve customers’ problems at the first time. With our professional knowledge and skills, we can provide effective solution to our customers in the shortest possible time. Or you can leave a message to us, and we will reply you within 24hours.

Ingellen adheres to customer- oriented concept.

Tagging along the market trend of power-saving, Ingellen has been devoting itself to the development of pollution-free green energy in the network. We also make efforts in the road on research and development new technologies fulfilling our responsibility and reducing environment pollution that spreads as far as European countries and the U.S. In order to present our determination in green policy, we require strictly our manufacture team and the factory is RoHS Compliant.